Clauses applicable to all customers
  1. Unless otherwise expressly agreed by both parties, only the general and special conditions attached to this quotation, order form, delivery note or invoice shall apply.
  2. All orders are invoiced in accordance with the stated price list. Invoices are payable within fifteen (15) calendar days from the date of issue of the invoice unless otherwise stated on the invoice.
  3. Any complaint relating to the services provided must reach us in writing (by e-mail or post) within eight days of receipt of the invoice, failing which it will be invalid.
  4. In the event of unjustified non-payment of an invoice on its due date, a lump sum of 15 % of the invoice amount, with a minimum of forty euros, will be owed to Explore.Brussels ASBL by way of damages, without prior formal notice.
  5. Failure to pay an invoice by the due date renders all sums due immediately payable, regardless of any payment facilities previously granted.
  6. In accordance with Article 1583 of the French Civil Code, the customer acknowledges that the supplies remain our property until full payment has been made, plus any interest and costs. However, the risks are borne by the purchaser from the time of delivery. Eight days after a formal notice to pay has been sent by registered letter and has remained without effect, the goods must be returned to us immediately, at the expense and risk of the customer, who is obliged to do so, at our request.
  7. These general terms and conditions are governed by Belgian law and any disputes will fall within the exclusive jurisdiction of the courts of Brussels. The seller may, however, waive the present jurisdiction clause and, if he prefers, bring proceedings before the competent court under ordinary law.
  8. Given the exceptional and temporary nature of the visits and events organised by Explore.Brussels and given that it is not the owner of the premises, Explore.Brussels undertakes to organise what has been contractually agreed as far as is reasonably possible but cannot be held responsible in the event of cancellation by the owner of the premises, a late ban on entering the premises or cancellation of the visit or event due to force majeure.
Clauses applicable to professional customers
  1. The customer acknowledges that he/she has been correctly informed of the quality, instructions for use and any specific properties of the goods purchased and, unless otherwise agreed in writing by both parties, acknowledges that these goods are not intended for any special use.
  2. Any lack of conformity in the supply of goods notified by the customer no later than two weeks after receipt and notified by registered letter will give rise, at our free choice, to the repair of the defective good or its replacement. If repair or replacement proves impossible or disproportionate, we will offer an appropriate reduction in the price or replacement with a compliant item.
Clauses applicable to consumer customers

All photographs on this site are protected by copyright.
These photographs are not copyright-free. For any use, prior authorisation must be obtained from Explore.Brussels.

Clauses applicable to visiting customers
  1. The customer undertakes to respect the rules of the place visited, any damage may lead to a request for compensation.
  2. The consumer does not have the right to cancel the purchase.
  3. Reservations are only valid for the date and time indicated. Only bookings ordered via Explore.Brussels ASBL are valid. Any falsification of the reservation will result in legal action.
  4. The holder of a reservation and any accompanying persons attend the event or journey to which the reservation gives access at their own risk and waive all rights of recourse against Explore.Brussels ASBL. Under no circumstances shall Explore.Brussels ASBL cannot be held liable for any damage or injury caused to third parties. The same applies to any theft or loss that may occur before or during the event for which the ticket is issued.
  5. The booking may not be used for advertising and/or commercial purposes without the authorisation of the organisers of Explore.Brussels ASBL. Personal information collected by Explore.Brussels ASBL at the time of sale of this ticket may not be used subsequently for advertising or commercial purposes by third parties. Any request to consult, modify or delete this information must be sent in writing (email or post) to Explore.Brussels ASBL.
  6.  No right of withdrawal: although article 47 of the law on market practices and consumer protection stipulates that for any distance contract the consumer has a period of 14 days in which to withdraw from the contract, this right of withdrawal does not apply to contracts concluded via the website. Under the Royal Decree of 18 November 2002, certain distance contracts for the supply of accommodation, transport, catering and leisure services are excluded from this possibility under certain conditions. This exception for the tourism sector is dictated by the specific nature of the services provided in this sector and is in line with European regulations on distance selling, which also provide for an exception for accommodation, transport, catering and leisure services.
  7. Reservations cannot be reimbursed, even in the event of loss or theft, nor can they be taken back, exchanged or modified, except in the event of cancellation by’Explore.Brussels ASBL. No duplicate of the booking will be issued, including in the event of loss or theft.